| After-sales Service: | on-Site Service |
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| Warranty: | 3 Years |
| Certification: | CE |
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Prima factory
Every staircase, we will arrange trial-assemble before delivery to make sure that the staircases were fabricated based on the shop drawings. Below are some test assembled pictures. If you want to know more, please contact us, we will show you more details.
Packaging & Shipping
Packing Details: plywood for better protection of goods and easier for loading and unloading.
Delivery Details: 30-45 days after receipt of deposit and confirmation of shop drawings.
Q & A
1. Which is better, powder coated vs. Paint or primer?
A: Powder coating finishes are much tougher and thicker than traditional liquid paint or primers. And because they use no harsh solvents like paint, there is zero off gassing or foul chemical odors that frequently are associated with traditionally painted finishes. The bottom line, powder coating is tougher, longer lasting and doesn't smell. Far superior to painted finishes.
2. Can I get my stairs in custom colors?
A: Yes.
3. Can I get my stairs customized?
A: Yes, let us know your special requirements and we'll design something just for you!
4. What are some common IBC requirements?
A: Common major differences are balusters (or pickets) must be no more than 4" on center spacing, treads must be no less than 7" high and 11" deep and handrails must be no less than 42" high.
5. How can I get the price?
A: In order to prepare an estimate, all we ask is that you send us a drawing to estimate from. Typically we're looking for a floor plan style drawing with some labeled dimensions. The drawing does not have to be an official architectural drawing and could even just a hand sketch. Photos are always a tremendous help as well.
6. If we buy staircase from you, is it hard to install?
A: All of our stair kits are designed for easy assembly and installation for both the professional contractor and the DIY homeowner. No special tools are required.
7. Are you able to arrange the shipment?
A: Sure! We can offer different shipping routes.
8. Will you provide the shop drawing?
A: Yes, We will make the shop drawing based on your request and measurements after the order confirmed.
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